Complainant to get FIR copy at doorstep in 24 hours, says new Ghaziabad CP

Ghaziabad: Issuing one of the first orders after taking charge, police commissioner J Ravinder Goud directed cops to ensure copies of FIRs are delivered to complainants' residences within 24 hours.
Goud, who replaced Ajay Kumar Mishra, took charge as the new CP on Thursday.
At a meeting with gazetted officers and SHOs at police lines Friday, he directed police officers to ensure visitors to police stations are treated courteously, offered a seat and water. Any misconduct towards senior citizens, women, children, disabled persons and the poor will not be tolerated, he said.
Investigating officers must also personally contact a person within 24 hours for complaints are filed with the commissioner directly, he said.
A high-ranking police officer, a part of the meeting, told TOI that several complaints have been received about the challenges in obtaining FIR copies, or not receiving them at all. The new directive seeks to address that.
DCP trans-Hindon Nimish Patil said the initiative will help people know if their complaint was converted into an FIR or not. "They will also clearly know about the sections imposed," he said.
So far, complainants have had to visit police stations to get the FIR. Some complainants claimed they have been refused a copy on several occasions. Till 6pm on Friday, a total of 30 FIRs were hand delivered by cops across the district. Eleven of these—the highest—were delivered in the city zone, followed by 10 in trans-Hindon and nine in rural areas.
Modinagar resident Rahul Tyagi, who had submitted a complaint against his sister-in-law and her family members after his brother Mohit died by suicide on April 15, was the first to be hand-delivered a copy of the FIR on Friday evening. Rahul has accused Priyanka of continuous harassment and financial demands.
Other directives issued by Goud require all station in-charges to personally conduct public hearings at each police station from 10am to 2pm daily and ensure proper and quality resolution to problems flagged. FIRs will have to be registered if a case merits.
Zero FIRs will also have to be registered during such hearings and sent to the police station or the state police concerned. Goud has also made prior approval from senior officers a must for adding or removing sections and names during investigations. "All types of verifications, such as passport and character, have to be conducted transparently, with a sub-inspector or chief constable or constable concerned conducting on-site verification," he said.
A senior police officer said the new CP has asked cops to establish coordination and communication with prominent people and public representatives under respective police stations.
"In the event of cross-complaint, Goud said, FIRs will be registered only after investigation by a DCP. If complaints of gambling, illegal liquor, illegal mining or illegal land occupation are received, action will be initiated against the station in-charge concerned," another officer said.